Microsoft Word - Offline Merchant Security Policy.doc

 

Appeals Policy

 

Purpose

 

This policy document serves to explain how Anytime Certification handles all appeals.

 

Scope

 

The scope of this policy covers all aspects of the appeals process, including appealing decisions regarding test scores, certificate issuance and use.

 

Appeals Policy

 

Anytime Certification strives to handle all appeals objectively. Appeals can be emailed to the anytimecertification@gmail.com email address with the subject header “Appeals” and will be reviewed by the program director. A response will be sent by email from the program director within 72 hours.

All appeals will be documented and their records will be maintained by the program director.

  

 

Complaints Policy

 

Purpose

 

This policy document serves to explain how Anytime Certification handles all complaints.

 

Scope

 

The scope of this policy covers all aspects of the complaints process, including all complaints and feedback suggestions.

 

Complaints Policy

 

Anytime Certification strives to handle all complaints objectively. Complaints and feedback suggestions can be emailed to the anytimecertification@gmail.com email address with the subject header “Complaints” and will be reviewed by the program director. A response will be sent by email from the program director within 72 hours.

All complaints will be documented and their records will be maintained by the program director.

 

Last Updated:  8/15/2021